Major · Agentic delivery · NDA
Eight HR agents — and a six-week trust runway
Splitting one chatbot into eight specialists is a design choice. Getting HR, legal, and IT to sign every answer path before live policy traffic is the programme.
Lead outcome
70%
fewer repetitive HR queries
Focus
What I owned
I ran the cross-functional runway to production: agent boundaries, review gates, and the six-week clock that forced decisions instead of endless pilots.
Narrative
For India's largest DTH & streaming platform by homes reached. The product idea was multi-agent HR support. My seat was making sure no agent answered a policy question its owner had not blessed.
I treated legal and HR sign-off as first-class schedule items — not a week-twelve surprise. That is how six weeks stayed six weeks.
Again: NDA holds the brand. What I can stand behind is the operating pattern — specialist agents only ship when contestability and ownership are written down.
Sign-off is a milestone, not a courtesy
If legal cannot schedule a review, the go-live date moves. I do not smuggle agents past policy owners.
Specialize agents, centralize accountability
Eight specialists still need one named owner for the moment something irreversible is suggested.
70%
fewer repetitive HR queries
8
specialist agents in production
6 wks
runway I held to go-live
Next step
Want the confidential layer — names, constraints, steering artefacts? That conversation stays over email.
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